*All Family Members must reside in the same household, questionable requests may require proof of family relationship.
*If you are unsure if you qualify for a discounted membership or are interested in setting up a custom payment plan please contact us.
General Membership Policies
AutoPay Billing: All monthly autopay memberships (1, 3, 6 and 12 month autopays) are based on a 30 day recurring billing cycle. Your first payment will occur once registration has been submitted and recurring charges will be processed every 30 days until membership cancellation is requested.
Automatic Renewal: All memberships (1, 3, 6 and 12 month autopays & prepays) will automatically renew for consecutive and equal terms at the end of each term until cancelled or changed with 30 day written notice.
Rate Lock: All members will be locked in at their current rate for life or as long as they remain active.
30-Day Cancellation Policy: A 30 day written notice is required to cancel or terminate any and all memberships. Late notices will result in continued billing until cancellation terms are met.
Early Cancellation Charges: Upon early cancellation for a 3 month agreement there will be a onetime charge in the amount of 1x your current monthly billing rate. Upon early cancellation for a 6 month agreement there will be a onetime charge in the amount of 1.5x your current monthly billing rate. Upon early cancellation for a 12 month agreement there will be a onetime charge in the amount of 2x your current monthly billing rate. For prepaid memberships the above charges will be assessed and the remaining funds will be applied to customer account for future membership use.
Membership Holds: Memberships may be put on hold for extreme and unexpected circumstances (i.e serious injury or illness) for a maximum of 2 billing cycles. A doctor’s note is required for all medical related holds. Holds will not be permitted for travel, work or vacations. For 3, 6 and 12 month memberships all holds will be added on to the end of membership term. (i.e. 1 month hold will cause membership term to be extended by 1 month).
Default Billing: All members are required to keep an active credit card or bank account on file to be used for membership dues, retail purchases or default billing for membership dues.
Good Faith Deposit (GFD): A 1-month Good Faith Deposit is required for non-EFT payments made by cash or check. Your GFD is credited to your customer account and is then applied to your final month billing cycle.
Missed Classes/Make-ups: All missed classes due to vacation, illness or leave of absence must be made-up during your current billing cycle and may not be carried over to future cycles.
Late Payments (For Cash/check paying members): Late membership dues beyond 3 day grace period will automatically default to credit card or bank account on file for billing.
Full Payment: All prepay memberships require full payment at time of membership registration.
Refunds: All memberships are non transferrable and non refundable. Once registration has been submitted and payment has been received there are no refunds under any circumstances.
Subject to Change: CrossFit EXP and Prime Performance, Inc reserves the right to make any and all changes to these terms and conditions. CrossFit EXP and Prime Performance, Inc is not responsible for any errors that may appear on this website. Prime Performance, Inc reserve the right to make any and all changes class times, schedules and locations without any notice.